As top management, reviewing your organization's quality management system (QMS) is crucial to ensure alignment with your strategic direction. But with so much information, it can be overwhelming. So, what do you want to achieve from this review? Consider asking these key questions:
1. Does the QMS improve customer satisfaction? If not, what's next?
2. Can your products and services meet future customer needs? If not, what innovation is needed?
3. Is the QMS implemented effectively? If not, what continual improvements are needed?
Use the management review to engage and encourage your team to take business performance to the next level!
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