Root Cause Analysis (RCA) in ICT

Service Description

Course overview: This course will provide participants with the knowledge and skills required for root cause analysis in Infocomm Technology and related applications. The course covers the application of root cause analysis tools, techniques and case study for effective problem-solving process to address Infocomm technology related issues. The participants should have equipped with the foundation of RCA knowledge and wish to gain specific knowledge related to Infocomm Technology (ICT) application. Who should attend: Management, Engineers, IT Professionals, Process Owners, and anyone who wants to improve their ability to solve problem and drive performance improvement thought systemic preventive measures related to IT application. Certification: Upon completion of the course, you will receive a certificate of attendance. Learning objectives: • Enhance problem solving effectiveness by providing a model for more deeply analysing problem situations. • Promote the ability to provide problem-solving support in a situation whereby one is not an expert in the process or technology involved. • Acquire the tools and techniques for analysis of IT related problem situations. Topics covered: - An overview of RCA process, tools and techniques - Establishing problem definition and process boundaries - Root cause analysis tools and techniques - Identifying and selecting solutions - Problem elimination with corrective and preventive actions

Contact Details

• 91 Bencoolen Street #06-09 Sunshine Plaza Singapore 189652

  info@mcfsystem.com